Some common errors can be experienced when referring to FAB balance, and in this way, you can experience unnecessary stress, particularly when it is necessary to find the information immediately. Some of the problems encountered by many people are the inability to process a request, invalid login, OTP not received, or the balance is not updating, and these issues are not necessarily account-related. The balance enquiries fail in most instances due to slow internet, outdated FAB Mobile app, or interim server maintenance by the bank. Other users give the incorrect password several times and this will temporarily lock their account rendering the process of accessing their account even more challenging.
Another common problem is OTP failure which normally occurs because of poor mobile signals, SIM card problems or when a phone number that is not registered or not in use is used. Balance delays are such delays that are caused by the fact that not all recent transactions have been recorded in the banking system.
FAB Balance Enquiry Not Working
Error: “Unable to connect / Server busy”
- Checking your balance via FAB Mobile (or online) fails with messages such as “Unable to connect”, “Server busy”, or the page just hangs.
Why it happens:
- It is possible that FAB’s servers are undergoing maintenance or under heavy load.
- The internet connection (mobile data or Wi-Fi) is unstable or slow.
- In accordance with the official FAB mobile banking page, recent OS versions are required for support.
How to fix it:
- It might be due to server maintenance – try again after a few minutes.
- To test the stability of your connection, switch between Wi-Fi and mobile data.
- Update the FAB Mobile app to the latest version from the App Store / Play Store.
- If the issue persists, contact FAB customer care at 600 52 5500 (within UAE) or +971 2 6811511 (international)
Rror: “Unrecognised login / Invalid credentials”
- You attempt to log in to view your account balance, but you’re met with messages like “invalid username/password” or “unrecognized login.”
Why it happens:
It looks like you might be entering the wrong credentials, like your customer number, debit card number, or PIN. Just a heads up, the FAB mobile app needs the correct registration details to work properly.
Also, if you’ve tried logging in multiple times unsuccessfully, your account could be temporarily locked.
Another thing to check is whether your mobile number or email is up to date in the bank’s records, as this could lead to a mismatch during authentication.
How to fix it:
- Make sure you double-check that you’re using the right login details, like your customer number, debit card number, and password.
- If you’re having trouble, try using the “Forgot PIN” or “Unlock” option in the app, if it’s available. FAB Mobile lets you unlock the app right from the login screen.
- If you still can’t get in, don’t hesitate to call FAB customer service for help with unlocking your account or updating your credentials.
Error: “Balance not updated / showing old amount”
- What’s going on: You check your balance, and it shows an outdated number (like when transactions from this morning aren’t showing up).
Why this happens:
- There’s a synchronization delay between your transactions and the balance update.
- If you’ve just made a transaction at an ATM or branch, the bank’s backend might still be catching up.
- If you’re checking your balance on a third-party website instead of the official FAB channel, it might show outdated information or be unofficial. (Be careful: some sites claim to offer a “Quick FAB balance check” but aren’t actually official.)
How to resolve it:
- Give it 30-60 minutes and then refresh the app or online banking; most updates come through after the backend processing is done.
- Stick to the official FAB app or website — steer clear of unknown third-party sites.
- If your balance still isn’t updated after several hours, reach out to FAB support and provide them with the time and details of your transaction.
Error: “Mobile number/email not verified / OTP not received”
- Here’s what’s going on: when you try to check your balance or log in, you’re asked for an OTP or verification code, but it never arrives.
So, why does this happen?
- Your registered mobile number might have changed or could be inactive.
- There could be network issues that are blocking the SMS from getting through.
- The bank’s system might have flagged your device or login as new or unusual, which can delay the OTP for security reasons.
Here’s how to sort it out:
- First, double-check that your mobile number is correct and active for receiving SMS.
- If you’ve switched your SIM or provider, make sure to update your mobile number with FAB, either at a branch or online.
- You can find the option to update your mobile/email in the “Edit Profile” section of the FAQ.
- If you still don’t get the OTP, try switching your network (like using mobile data) or restarting your device and giving it another shot.
- If it’s still not coming through, don’t hesitate to reach out to customer service for help.
Account blocked / Restricted. Balance enquiry unavailable.”
- When you log into your app or online banking, you might see messages like “Account restricted,” “Contact branch,” or “Cannot perform this operation.”
So, what’s going on?
- Your bank could have flagged your account for a compliance check, maybe because your KYC or Emirates ID has expired, or they noticed some suspicious activity.
- If your account has been sitting idle for a while, it might be temporarily blocked due to dormancy.
- Sometimes, a hold can be placed on your account because of legal or regulatory reasons, or even an internal review. One user on Reddit mentioned that their FAB account was blocked for a whole year after receiving an email from the police.
What can you do about it?
- Head over to your nearest FAB branch with your Emirates ID and any other documents they might need to update your KYC.
- You can also give the FAB service line a call to find out why your account is restricted; they’ll help you figure out the next steps.
- To keep your account active and avoid it going dormant, try to make small transactions every now and then.
Best Practices
- Always make sure to use the official FAB Mobile app or the official FAB website to check your balance—steer clear of any unverified external sites.
- Keep your app updated and check that your device’s operating system is supported (FAB supports the latest version and the previous two OS versions). bankfab.com And Here you can check Balance Fab Bank
- Double-check that your mobile number, email, Emirates ID, and other personal details in your bank records are up to date—having outdated information can lead to all sorts of errors.
- If you run into a persistent error, jot down the exact error message along with the date and time you tried to check your balance, and reach out to FAB customer support with that information.
- And remember, if you receive any communication (like SMS or email) claiming there are issues with your account, don’t click on any unknown links—be cautious of phishing attempts. FAB offers advice on how to prevent fraud.
Most of these problems are, thankfully, easy to address: a stable internet connection should be used, the FAB Mobile app should be updated to the latest version, and you need to verify your login information. In case of any issues with logins, an option of Forgot password or Unlock account should be used. In the case of OTP issues, change of networks or a restart of the phone may help. In case there is a restriction message displayed in your account, it is best to visit a FAB branch. These are the few steps that can solve most FAB balance enquiry issues in a short time.